The Credit Limit Program is a pre-set spending limit on your Solo Mobile account that is communicated at the time of activation. A Credit Limit as assigned to your account based on your individual credit results at the time that you activated.

How does the Credit Limit Program work?

The Credit Limit Program works to continuously provide you with the necessary information to keep your Solo Mobile account in good standing order, so you can benefit from your regular account service. The Program calculates your Credit Limit balance by evaluating the below factors. Based on that collected information, the program will use text messages and voice messages to notify you on your Credit Limit balance, so that you can action payment. When your account is nearing suspension, your outgoing calls will be redirected to Solo Mobile to help determine the most convenient payment option for you.

We calculate the Credit Limit balance by evaluating the following factors:

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Unbilled Usage and Charges

Usage includes: extra airtime, long distance, data, text messages and applicable taxes accumulated—that have not been billed yet. Charges include any one-time-fee charges and their applicable taxes.

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Current Account Balance

The amount of your last bill.

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Adjustments and Payments

The subtraction of any adjustments or payments that have been made/applied to your account since your last bill.

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Credit Limit Balance

This amount will determine what level of notifications and restrictions you will receive/will be applied to your account.

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What happens if I reach my credit limit?

Solo Mobile will notify you by text message and voice message when your account is nearing the spending limit. You should then make a payment to avoid having your calls redirected to Solo and/or your service temporarily suspended. If you have a pre-authorized payment plan (credit card or automatic bank debit), remember that payments only come off at a pre-determined time each month. If you reach your spending limit before your pre-authorized payment goes through, you’ll have to make a separate payment to bring your Credit Limit balance back below your spending limit.

Your contract lists the notification levels for your account. The below outlines the standard process implemented for each Credit Limit Program account holder.

If you were assigned the $125 standard spending limit at the point of activation you'll receive the following notifications as your Credit Limit balance approaches this limit:

  • Once your Credit Limit balance reaches $75, a text message and voice message will be automatically issued, indicating that payment is required.
  • Once your Credit Limit balance reaches $100, all outgoing calls (except for Emergency 9-1-1 calls) will be redirected to Solo Mobile, as it’s important that we discuss payment options with you. You will still be able to send and receive text messages and receive incoming calls.
  • Once your Credit Limit balance reaches $120, your call is redirected to Solo Mobile and you will once again receive a text message and voice message indicating you Credit Limit balance, and that payment is required.
  • At $125, your account will be suspended until payment is received.

Note: All Credit Limit notifications are free of charge.

Example 1:

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Unbilled Usage and Charges

$18.55

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Current Account Balance

$77.23

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Adjustments and Payments

$10.00

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Credit Limit Balance

$85.78

 

Credit Limit Program Action

According to the notification levels listed above, the Credit Limit Program would send you a text and voice message as you are above the $75 level.

Example 2:

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Unbilled Usage and Charges

$22.31

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Current Account Balance

$106.15

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Adjustments and Payments

$0

=

Credit Limit Balance

$128.46

 

Credit Limit Program Action

According to the notification levels listed above, the Credit Limit Program would suspend your service until a payment is received. The payment has to be sufficient to bring you under the $100 notification level in order to ensure that you can benefit from of all your services.

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Are there any services that I can't use with a Credit Limit account?

You're able to enjoy all of the benefits of a regular account as long as your balance remains below $100 of the $125 spending limit. If you know that you are going to have a lot of usage in a certain month, you should prepay your account to ensure you stay below your limit.

My service has been suspended. How do I get it back?

The fastest way to restore your service is to make an immediate payment with your credit card or prepaid credit card by calling #SOLO or 1 877 999-SOLO (7656). Payments can also be made online at solomobile.ca

If your payment brings you below your spending limit, your service will be restored within 30 minutes of us receiving it. Should you have a phone with a SIM card, you will need to power it off and back on after 30 minutes to restore your service. You will receive a text message confirming your phone is ready for use.

I don't have a credit card. What other payment options are available?

Western Union : Visit any Western Union office or call 1 800 325-6000 for their nearest branch. Be sure to note on the payment slip your mobile phone number and the required City Code, which is Trans Canada Quebec or Bell Mobility Ontario. Payment will be sent to Solo Mobile within hours of choosing the Quick Collect option. Note: there is a Western Union fee of $15.

Bell Mobility office : Visit a Bell Mobility office at either the Mississauga, Ontario or Dorval, Quebec locations. The Mississauga office is located at 5099 Creekbank Rd - East Tower / Main Entrance. The Dorval office is located at 200 Blvd Bouchard, Main Entrance. The business hours are from 8:30 am to 5:30 pm.

Online banking : Pay online via your bank or other financial institution.

What do I need to do to remove the Credit Limit from my account?

The Credit Limit is removed automatically once you’ve paid six consecutive invoices in full and on time. We will send a text message and a voice message to your mobile phone to notify you when it has been removed from your account.

Please note: All credit limit notifications sent to mobile phones are free of charge.

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